Refund Policy
Refund policy
Cancellations
Customer cancellations will result in a 10% cancellation charge. Please pay close attention to lead times on all products.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. All returns are subject to a 10% restocking fee.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@thrashedoffroad.com. If your return is accepted, you will have to ship the item back to us, and include your return confirmation email. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@thrashedoffroad.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Some items may be not be eligible for returns. This will be stated in the product description and is the responsibility of the customer to find out before purchasing.
Unfortunately, we cannot accept returns on clearance items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Purchases made through this website are subject to the Terms of Service and conditions of cancellations, refunds, and shipping. Initial purchases are a NON REFUNDABLE DEPOSIT made for the items in your order - there is no discount listed, only the 45% of cost to be paid as the deposit. This deposit will be applied to final purchase when the item(s) are completed and ready for pick up or shipping - with any rates or discounts being applied from the INITIAL deposit timeframe, not the completion time frame. Any items that are in stock and readily available will be sold at the full price as there is not a lead time for them.
If you choose to cancel your order, you will forfeit your deposit. You can sell your spot in line to build to someone else, and we will change the customer information only when you confirm that change via email. Again, your initial purchase is not for the items, it is a deposit for a place in line to be built, your second invoice when the item(s) is completed is for the actual item(s).
Change orders may or may not be available on an order after it is made. Please be sure to ask questions and clarify order prior to submission.
If, for any reason, you do not agree with, or feel exempt from these terms, do not use our website.
Order acceptance and cancellation
You agree that your order is an offer to buy, under these terms, all products and services listed on your order. All orders must be accepted by us or we are not under any obligation to sell the products or services to you. We may, at our sole discretion, choose not to accept orders, even after a confirmation email for the order has been sent with details.
Force Majeure
We will not be liable or responsible to you, nor be deemed to have defaulted or breached these terms, for any failure or delay in our performance or delivery when and to the extent such failures or delays is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, avalanche, government action, riots, civil unrest, strikes, lockouts, or restraints or delays affecting carriers or suppliers inability in obtaining adequate or suitable materials, or telecommunication breakdowns due to loss of power.
Shipping
Non freight items: Non P.O. box addressed are needed. Included shipping for non freight items is for CONUS ONLY! For out of CONUS please reach out for a quote.
Freight items: we can ship to terminal, commercial address, or residence (some orders may not be available for liftgate/residential delivery).
freight requirements: freight rate is to local terminal, or to a commercial address. Commercial address is defined as a regular business address with a dock or forklift, with no limitations on access or availability. Anything deemed limited access by a courier, or residential deliveries will see an upcharge for the shipping. Please let us know if your delivery is a commercial address so we can confirm everything.
All items will receive direct freight costs per order. If you need an exact quote prior to order, we can get you one. As a general rule, MOST items are in the high $200's for CONUS freight terminal/commercial address delivery. The further away, or larger the item is being shipped, the more the costs go up.
Shipping arrival ETA's are just that, estimated. We do not guarantee shipping dates or arrival dates. We set the date the item is available to pick up. It is then scheduled with the freight company when they will service and pick up. Freight will call you to pick up your item. Failure to pick up will result in storage fees to be paid by you, or if too long they will ship it back to us, also incurring more fees. Any and all extra fees are responsibility of the customer and you will be billed for those items. Inspect your items upon delivery. Accepting damaged items as good freight limits our ability to make it right with the freight company. If you get your item(s) and are missing any hardware, just let us know and we can either get replacements out to you, or reimburse you for hardware if it's faster for you to get them yourself.
We do not use shipping set up by the customer. Item(s) need to be picked up at the shop, or have shipping paid for.
Governing jurisdiction
This site is operated from Colorado, United States. All matters arising from these TOS are governed by and construed in accordance with the internal laws of the state of Colorado.
By checking the box to accept these Terms, you affirm that:
- you have read and understand the shipping, cancellations, returns, and these general TOS agreements,
- you agree to comply with these terms, AND
- you are of legal age in your place of residence, and legally competent to enter into a legal agreement.